A cornerstone of the Homeboy model is case management. All trainees at Homeboy Industries are immediately placed with a case manager who helps them to create a goal-oriented service plan, guides their progress through necessary services, and holds them accountable as they move toward a better life.

Secure Base is Homeboy’s multi-disciplinary method of monitoring a trainee’s 18-month plan of action as they establish and attain personal, educational and vocational goals. This approach allows the case manager and support teams to respond in a unified way to trainees’ issues and ensure the best possible outcomes, often catching problems before they arise. Maria Flores, Director of Case Management, describes the process: “Once a month a trainee sits with the team: case manager, business manager, peer navigator—someone who’s been through the program, and their therapist. They discuss the client’s service plan and what they’re doing. They want to hold them, know their stories, provide extra  support and keep them moving forward on goals, dreams, and plans.”

0–3 Months
Working at maintenance jobs, trainees learn to become part of a team, build employment skills, and
accept supervision from the staff. Each trainee works to set goals, define educational and vocational
objectives, remove tattoos, build life skills and participate in therapy.

4–9 Months
Trainees work to improve their office and computer skills as they move to clerical and support
positions at Homeboy headquarters. They participate in classes, attend therapy, build life skills andremove tattoos.

10–18 Months
Trainees are employed in one of Homeboy’s social enterprises or at an internship, broadening their skills
base and work experience. Employment specialists work with them to become job ready. They attend
classes, more therapy, and finish tattoo removal. With pro bono legal aid, some trainees will be discharged
from probation or parole.